Butchers Alley Return Policies

RETAIL ITEM RETURN POLICY

We stand behind every item we sell. If your purchase did not meet your expectations for any reason, please return the product(s) in question within 24 hours for perishable items, and non perishable items within 24-48 hours, accompanied by your paid receipt.

If you are unable to physically return product in this time frame, please call the location purchased from and ask to speak with store manager who can make arrangements and accommodations to be in compliance with our company practices and procedures.

● If the product returned is valued at $20 or less, we will issue a refund using the same method of payment the product was purchased with.
● The product and receipt are required to issue a full refund
● Your Loyalty Rewards number should be presented for a refund request.
● Refunds with a receipt are refunded in the form of tender the product(s) was purchased with.
● Refunds greater than $20.00 accompanied with receipt are refunded to a Store Gift Card for use at any of our locations with the exception of blackout periods.
● Products purchased on sale will be refunded or credited at the sale prices.
● Gift Cards are non-refundable.

DINE IN RETURN POLICY

We stand behind every item we produce and sell. If your order or experience did not meet your expectations for any reason, please return the product(s) in question to a staff member and/or request to speak with manager on duty.

It is our number one goal to ensure all guests are satisfied with the level of service and product received in our locations.

● We will do our best to replace product with something to your liking.
● Check will be adjusted to reflect any price differences.
● If no resolution, item(s) question will be removed from the guest check or a refund will be issued.

To contact Butchers Alley or a store manager, please email butcher@butchersalley.com or call us at 240-855-0121.

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